There are times when you can’t get a phone signal to make a call but an emergency text will get through.
Step 1. Register your mobile phone with the service before an emergency happens. Important: You will need to register again if you change your mobile phone numbers.
Step 2. If an emergency happens we advise you only to use SMS to contact the emergency services if you have no other option. This is because it will take longer than other methods such as phoning 999. When you need to send an SMS text message to 999 and you cannot use the standard voice 999 service or the Text Relay 18000 service create an SMS message containing the details below:
Which service? Ambulance, Coastguard, Fire Rescue, or Police
What? Briefly, what is the problem
Where? Exactly where is it – Give the name of road and town plus more information like: house number; or nearby landmarks or main roads
For example your SMS text message might read:
ambulance. man having a heart attack. outside post office. valley road Astley
Step 3. Now send the SMS message to 999.
Step 4. If you include this information the emergency services will not have to ask as many questions and will be able to respond quicker. Please be as accurate as possible when giving the location. The better your information is the faster the emergency services will be able to send help
The emergency service will reply to you asking either for more information or telling you that help is on the way.
Do not assume that your message has been received until you get a message back from the emergency service, an SMS ‘Delivery Report’ does not mean your message has been received. It can take around 2 minutes for you to get a reply to your emergency message. If you have not received a reply within 3 minutes then we advise you to send another message straight away.